This website contains information about products and services offered by Auro Oleum j.d.o.o., Meja gaj 207 b, 51226 Hreljin, and serves as an electronic point of sale of the company – online store. The business conditions of this online store have been compiled in accordance with the current Consumer Protection Law and the Law on Obligatory Relations.
SELLER / SERVICE PROVIDER
Auro Oleum j.d.o.o., Meja gaj 207 b, 51226 Hreljin
Phone: +385 91 7940 683, e-mail: auro.oleum@gmail.com
PIN: 92988049869, IN: 04611411
The company is registered in the Register of the Commercial Court in Rijeka.
CUSTOMER
The customer is any legal and natural person who makes an order and payment in the online store (www.auro-oleum.hr).
INVOICE / CERTIFICATE OF CONCLUDED CONTRACT
The invoice that the customer will receive together with the ordered goods is a confirmation of the contract and contains all the necessary information.
PRICES
Prices in the web store are expressed in Croatian kuna (HRK), including VAT and delivery costs for the territory of the Republic of Croatia.
Prices, payment terms and special offers are valid only at the time of ordering and are subject to change without notice.
For unreceived shipments, resending or delivery is not possible at the same prices.
ORDERS
Ordering products through the online store is possible 24 hours a day, 7 days a week. You can order as a registered and as an unregistered user.
All products listed in the online store Auro Oleum.hr are in stock and are available to order in limited quantities. If a particular product is not available at the time of ordering, the customer will be notified and will be offered the most similar replacement product or refund.
The buyer is responsible for the accuracy and completeness of the data entered during registration and ordering.
PAYMENT METHODS
Payment in the online store Auro Oleum.hr is possible in the following ways:
- Cash on delivery – payment in cash when picking up the product from the delivery person
- Payment to a bank account – internet banking / general payment slip
- Keks Pay
- PayPal – for payments from abroad
- Cryptocurrencies – via PayCheck application
CASH ON DELIVERY
Cash on delivery allows you to settle orders during delivery to the specified address, or only when you see the product in front of you. Payment by cash on delivery is made exclusively in cash, to the deliverer upon delivery to the specified address. In the event that the recipient is unable to receive the shipment at the defined delivery address at the time of delivery, the courier shall leave a notice of the arrival of the shipment.
PAYMENT TO A BANK ACCOUNT
If you pay by online banking / general payment slip, we send the shipment after the payment is visible on our bank account.
You can choose a bank transfer payment in the shopping cart, after which an e-mail will confirm your order and the information required for payment. If you pay from a foreign bank, all bank costs of the transaction are borne exclusively by the payer.
PAYMENT BY KEKS PAY
Keks Pay enables fast and safe sending and receiving of money without any fees, and at the same time, it is the first banking solution on the Croatian market intended for all interested users, regardless of which bank they have an account with. The application is especially interesting because of its simplicity. The user can send money from the card he normally uses, either credit or debit, or from a current account, and the money arrives at any IBAN entered by the recipient.
When shopping in an online store using a mobile phone, the payment with Keks Pay depends on the web browser (browser) from which Keks Pay is opened (deep link). Payment by Keks Pay works properly on the most commonly used browsers, successfully covering more than about 99% of transactions. For rarely used browsers, customers are advised to use, for example, Chrome (Android) or Safari (iOS) in the payment process.
PAYMENT BY PAY PAL
Paypal is an international service for providing online payment and money transfer services via the Internet. Using a PayPal account is one of the most reliable ways to send and receive money online. To use the PayPal service, you need a valid e-mail address and a bank account or card (Diners Club, Visa, MasterCard or American Express, Maestro is not supported). PayPal is your virtual wallet that works in two ways – you can link your credit or debit card or bank account with a PayPal account or you can deposit your money directly into a PayPal account and thus make a purchase and payment. All your financial information is stored in a safe place and is not shared with others. One of the biggest advantages of PayPal is that the user does not leave his credit card or bank account number when paying in the online store, thus significantly reducing the risk of misusing this information. In addition, Paypal will further protect you from bad merchants, as the money paid can only be picked up by the merchant after 30 days to ensure a refund for dissatisfied customers.
PAYMENT WITH CRYPTOCURRENCIES
Payment in cryptocurrencies takes place via the PayCheck application. Cryptocurrencies are digital, decentralized money used for alternative forms of payment and investment. Although the customer makes a payment in cryptocurrencies, the account is based on the kuna (HRK) value and PayCheck immediately converts it into kuna. Cryptocurrency technology is proven and secure. Transactions are fast and fees are significantly lower compared to classic payment methods like credit cards. The entire payment process can be done without wire contact. Cryptocurrencies are decentralized electronic money. In Croatia, PayCheck enables easy conversion of several types of cryptocurrencies into Croatian kuna during the purchase process, whether it is a physical or web trade. PayCheck accepts the most popular cryptocurrencies: bitcoin, ether, ripple, stellar, and EOS. The payment process is protected by the highest security standards and harmonized with the laws of Croatia and the European Union.
SPECIAL OFFERS AND SALES
Auro Oleum j.d.o.o. will sometimes, at its discretion, put certain products up for sale or create special offers. These products will be available under the same conditions to all customers or will be available to customers of a specific, precisely specified group.
After the expiration of the promotional sale, Auro Oleum j.d.o.o. will not accept new orders under terms related to expired promotional sales.
LIABILITY FOR MATERIAL DEFICIENCIES
Auro Oleum j.d.o.o. is responsible for material defects of the products it sells on its website in accordance with the positive regulations of the Republic of Croatia, in particular the Civil Obligations Act.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In the event of a dispute between a consumer and a trader, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at conciliation centers.
SUBMISSION OF CONSUMER COMPLAINTS
In accordance with Art. 10 of the Consumer Protection Act, we inform consumers that they can submit a complaint about the quality of our products and services in writing (by mail) to the address: Auro Oleum j.d.o.o, Meja gaj 207 b, 51226 Hreljin or e-mail: auro.oleum@gmail. com. We will return a response to your complaint in writing no later than 15 days from the date of receipt of the complaint. Please provide your details in the complaint: name and surname, address for delivery of answers.
ONLINE DISPUTE RESOLUTION
The European Commission’s provision on the online resolution of consumer disputes enables the “Platform for the online resolution of consumer disputes” at the following link: http://ec.europa.eu/odr. This means that if you encounter a problem during online shopping within the European Union (inability to replace the product, defective product, etc.), you can submit your complaint in a faster and easier way at the above link.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
With the entry into force of the EU Consumer Rights Directive in 2014, consumers in all EU Member States have the same rights when buying goods or services by remote communication (via the Internet, e-mail, telephone) and when buying outside the seller’s business premises, regardless of where they bought a product or service within the European Union. The buyer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.
If the seller has notified the buyer of his right to unilaterally terminate the contract of sale, the 14-day period shall begin to run from the day on which the goods constituting the contract are handed over to the buyer or to a third party designated by the buyer.
The buyer is obliged to inform the seller before the expiration of the deadline for unilateral termination of the contract of his decision to terminate the contract by an unequivocal statement expressing his will to terminate the contract and is obliged to deliver it in writing (by mail) to the seller’s address (Meja gaj 207 b, 51226 Hreljin) or by e-mail (auro.oleum@gmail.com). The buyer is obliged to send a statement on the termination of the contract before the expiry of the deadline for the termination of the contract. In this case, the seller is obliged to deliver to the buyer an acknowledgment of receipt of the statement of termination on a durable medium.
The buyer is obliged to inform the seller before the expiration of the deadline for unilateral termination of the contract of his decision to terminate the contract by an unequivocal statement expressing his will to terminate the contract and is obliged to deliver it in writing (by mail) to the seller’s address (Meja gaj 207 b, 51226 Hreljin) or by e-mail (auro.oleum@gmail.com). The buyer is obliged to send a statement on the termination of the contract before the expiry of the deadline for the termination of the contract. In this case, the seller is obliged to deliver to the buyer an acknowledgment of receipt of the statement of termination on a durable medium.
UNAUTHORIZED USE OF THE CONTENT
The website www.auro-oleum.hr is the property of Auro Oleum j.d.o.o. All content on the said website, such as logo, texts, photographs, graphic content, proprietary information of Auro Oleum j.d.o.o. or partners, are protected by copyright and related rights regulations and their unauthorized use constitutes a violation of intellectual property rights regulations. However, this does not mean that sharing our content is prohibited, on the contrary, you are free to share it, but with the obligatory indication of the source or author of the content.
FINAL NOTES
By using any part of the Auro Oleum.hr website, it is considered that you are fully acquainted with and agree with the terms and conditions, terms of sale, and privacy protection stated here. If you do not agree with them and do not accept them, please do not use this website.
The parts of this website that talk about health problems, diseases, conditions and treatment of the same, do not contain complete medical information and are based on the traditional use of medicinal herbs and aromatherapy. They are here for informational and educational reasons only. Accordingly, they do not serve to diagnose or treat any disease without consulting a doctor. This also applies to advice received in the exchange of information with employees of Auro Oleum j.d.o.o. via email, phone, or social media, which also cannot diagnose or treat a particular problem. In this case, the use of the product is at your own risk and it is definitely recommended to consult a doctor.
