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Privacy Policy

The purpose of Auro Oleum j.d.o.o. the privacy policy is to acquaint customers, potential customers, or visitors to the website Auro with the manner and legal basis for the processing of personal data. Auro Oleum j.d.o.o., Meja gaj 207 b, 51226 Hreljin, OIB: 92988049869, collects and processes personal data in compliance with all relevant laws and regulations and taking appropriate measures to protect personal data from unauthorized access and misuse. Auro Oleum j.d.o.o. undertakes to protect all private information of its customers and will not sell or exchange it with third parties unless it is necessary to fulfill its obligations, e.g. for the delivery of products.


Privacy policy describes how Auro Oleum j.d.o.o. handles your personal data when using the Auro Oleum web store. Personal data is considered to be your identification data-name and surname, e-mail address, home address and telephone number, i.e. data that are not otherwise publicly available, and which Auro Oleum j.d.o.o. receives and processes during your use of the Auro Oleum web store. Personal data is collected solely on the basis of the voluntary provision of such information by the user (filling in a web form). Non-personal information and technical data may be automatically collected through online cookies to track statistics and website traffic.

For business purposes, Auro Oleum collects the following data:

  • name and surname
  • personal ID number
  • address
  • e-mail address
  • contact phone
  • the selected account password

We collect data for the purpose of order processing and share it exclusively with logistics partners who enable your products to arrive at your address quickly and securely.

Customers are given a choice about the use of their data, including the ability to decide whether or not they want their name removed from the lists used for marketing campaigns.


Due to the conclusion and fulfillment of contractual obligations, Auro Oleum processes personal data in the following actions:

  • opening user accounts
  • order processing
  • delivery, i.e. sending of ordered shipments
  • commercial communication via e-mail, telephone, mail or delivery service
  • providing answers to inquiries
  • promotion of Auro Oleum products
  • sales, consulting, and marketing activities
  • resolving disputes or complaints

Every visitor has the option to register. Registration on the website allows visitors to purchase products faster. However, visitors to the site or web store have the opportunity to shop independently of registration.

As a user of the site or web store at, you can choose not to register, but in that case, you will not be able to use certain functionalities. In case you do not want to register for the purchase, it is necessary to enter the basic information needed to deliver or send the product, and depending on the chosen method of payment and the country, and the information needed to make the payment.

By using our website, you agree to allow third parties to process your IP address in order to determine your location for the purpose of currency conversion. You also agree that this currency is stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the selected currency remains selected and consistent when browsing our website so that prices can be converted into your (visitor’s) local currency.


In the event of registration on the website, please enter all changes to your personal data in a timely manner in your personal profile to ensure the completeness, accuracy, and timeliness of personal data in your further use of the Auro Oleum web store.

Any user of this site may at any time exercise the right to forget, or request the deletion of personal data. This can be requested by sending a request to the e-mail address:

If you request from Auro Oleum j.d.o.o. the cancellation of your registration or deletion of your account, Auro Oleum j.d.o.o. undertakes to permanently remove all your personal data entered during registration from the site without delay. All employees and business partners are responsible for respecting the principles of privacy protection.

For all questions regarding the processing and protection of personal data, you can contact us by e-mail at:


Pursuant to the provisions of the Consumer Protection Act Auro Oleum j.d.o.o. will keep your personal information confidential and will not distribute, publish, make it available to third parties, or otherwise make it available to any third party without your prior consent. Auro Oleum j.d.o.o. collects only basic data on customers or users.

We undertake to apply maximum security measures in order to protect the interests of customers and prevent possible misuse of information. In the process of making a purchase, we will use only the information that is necessary.

All customer data is strictly kept and is available only to employees who need this information in business and will not be sold, taken out, or given to a third party. All employees are responsible for respecting the principles of privacy protection.


The Auro Oleum website ( uses the so-called cookies. Internet cookies are short text files that are stored on the device (computer, mobile device, tablet, etc.) of the user of the site. They contain information about the web pages visited by the user and are stored by the browser used by the user. Cookies allow the user to be identified when he visits the website again. The information contained in cookies does not contain personal information such as name, surname, or e-mail address.

Internet cookies are used to properly launch the site, improve the quality of the user experience and anonymously monitor user preferences and interests.

The data collected includes the user’s IP address, browser, language, operating system, and other standard statistics that are collected and analyzed exclusively in anonymous and mass form. The website uses Google Analytics statistics. Data on how users use the Auro Oleum website may be collected from time to time using other tools similar to Google Analytics.


There are several ways to manage cookies. It is important to keep in mind that removing or blocking cookies can have a negative impact on the functioning of the site and the availability of certain parts or features, and thus on the user experience when using it. Acceptance of Internet cookies can be regulated through the settings of the Internet browser, usually under “Tools” or “Preferences”. For more information on managing cookies, see the “Help” section of your browser.


Session and permanent cookies are used on our site. Session cookies are stored temporarily, i.e. removed immediately after closing the browser. Persistent cookies remain stored on the device until deleted, depending on the expiration date. Most cookies on this site are permanent and last up to 2 years, depending on the date of download to the device.

There are three types of online cookies on this page – necessary, analytical, and statistical cookies, and marketing and retargeting cookies.

Necessary internet cookies are required to launch the site and cannot be turned off. This type of cookie is set solely in response to actions such as language selection, currency, login sessions, or privacy settings. The browser can be set to block these cookies, but this can affect the operation of the site or user experience. If cookies are turned off, the settings will not be remembered and you will have to ask, choose and accept each time.

Analytical and statistical cookies come from the integrated analytical tools of the web platform and Google Analytics, which anonymously measure data such as the number of visitors and traffic sources. The included analytical and statistical cookies allow us to better understand and improve the user experience.

Marketing and retargeting cookies come from the DoubleClick and Facebook Pixel tools, which enable a better user experience and display of relevant ads based on interest profiles. If this type of cookie is not accepted, targeted advertising will not be available.

We emphasize that the Auro Oleum website ( cannot access other files on the user’s computer or gain access to information that the user has not previously provided. It does not contain cookies that allow you to run programs or install viruses on your computer.

If you do not agree to the use of cookies, you can easily delete or prevent them on your computer or mobile device using your browser settings.

As the purpose of cookies is to improve and enable the use of our website and its processes, by preventing or deleting cookies you can disable the functions of this website or cause it to work and look different in your browser.

By using this website, you agree to the described method of data collection and use, as well as the storage and access of cookies on your device.


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